What you can pay for
- Dedicated IP subscription: a static IP address for sending orders to your broker, billed monthly at the price shown in the app before you pay. A free trial may come first, and it costs nothing.
- Tokens: not on sale at present. New accounts receive free tokens, which cannot be refunded or exchanged for money. If token packs go on sale again, this policy will cover them before they do.
No automatic charges
We never charge you when a free trial ends. Each subscription period starts only after you ask for it and pay for it.
Cancelling
You can cancel at any time by writing to us. Your dedicated IP stays active until the end of the period you have paid for, and nothing more is charged. While a period runs out, positions already open keep being managed.
Refunds
- Charged in error: if you were charged twice, charged for a payment that failed, or charged an amount you did not agree to, we refund the difference in full.
- Service not delivered: if a fault on our side kept your dedicated IP from working for a substantial part of a paid period, we refund that part, or extend your period by the same time if you prefer.
- Otherwise: fees for a period that has already started are not refunded. Trading losses are never refunded. Under our Terms, they are yours.
How to ask for a refund
Use the form on our Contact page, giving the email address on your account. Start with “Refund request”, include the Razorpay payment ID, and tell us what went wrong. We reply within five working days. An approved refund goes back to the original payment method within 5–7 working days of approval, and your bank may take a few more days to show it.
Delivery
Trade Arena is an online service. Nothing is shipped. A paid subscription starts as soon as it is activated on your account, and we confirm activation to you.